Terms & Conditions

Ordering Instructions
To begin, browse the products on the Shop page. Once you have selected the proper size Roadie (see harness sizing chart) click on the “add to cart” button to place the Roadie in your Shopping Cart. When you are done adding products to your cart click on the “Cart” link or scroll over the shopping cart icon on the top right of the page and click on the view cart button. You’ll be taken to the “Shopping Cart” screen where you can review your order, change your order quantity, continue shopping, review shipping options and proceed to checkout.

Credit Card Security
When ordering from Ruff Rider you can rest assured your sensitive information such as credit card numbers is secure. Our commerce software takes advantage of current technology to provide secure online transactions.

Encrypted Credit Card Storage
Credit card numbers are encrypted when stored on the server. Only those authorized have access to the order database containing sensitive credit card information.

Encrypted in Transit
The system takes advantage of Secure Sockets Layer (SSL) security, protecting all parties involved while sensitive information is in transit over the internet.

Payment Options
We accept Visa, MasterCard, Discover/Novus and American Express and PayPal. At the final step in the ordering process, you’ll be asked to enter your shipping and credit card information. When you’ve finished entering is information, simply press the “Submit Order” button to finish your order.

Your credit card will be authorized in real-time (usually takes less than 30 sec.). If the authorization is successful, you’ll receive a receipt via email which contains your Transaction ID#. Be sure to save this ID# in case you need to contact customer support regarding your order.

Shipping Rates
Most items are processed in the warehouse in 2-business days and then sent to shipping. Shipping is through USPS Priority mail and usually delivers in 2-3 days after being processed at the warehouse.

We also offer Fed Ex Overnight, and Fed Ex 2-Day shipping to US destinations. Please be aware that Fed Ex does not deliver on weekends and Overnight and 2-day shipping begins after processing at the warehouse. Please call us at 720.427.1779 if you have questions or need assistance with express shipping.

Shipping is also available to Canada, Europe and Australia via USPS international. International Shipping and handling rates vary by product and your ship-to address.

$5.00 will be added to shipping for each additional Roadie purchased.

For more information on shipping rates email us at info@ruffrider.com or call 720.427.1779

100% Satisfaction Guarantee
If you are not completely satisfied with your order, you may (Exchange) the unused product in its original packaging.  Refunds will be issued in the form of a Ruff Rider Gift Card.

Exchange/Return Policy
Ruff Rider (Technology does not accept returns.) Exchanges will be made if the item(s) are returned in new condition with original packaging.) Refunds are issued in the form of a Ruff Rider Gift Card. Contact us for instructions on returns or how to exchange your Roadie at 720.427.1779 or email safedog@ruffrider.com.

Shipping Costs are not refundable.  All returns subject to a 20% restocking fee.

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